Active listening for managers

• Acquire the basics of active listening and develop one’s listening potential
• Observe and choose appropriate communication channels
• Learn to calibrate and synchronize for better active listening

• All.

None.

• Understand the challenges of quality listening as a manager

• Identify the causes of deafness in an exchange

• Identify different types of listening

• The 12 tools of active listening

• Verbal and non-verbal communication

• Frames of reference, individual preferences

• The principle of the meta-position

• Hearing better and synchronizing with others

• Methodical questioning for effective management

• Create a space for empathetic listening

• Training in active listening
• Questioning practice for management
• Exercise in finding levers through active listening

• The 12 tools of active listening.
• Solution-oriented booster questions.
• 10 tips for a fruitful exchange.