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Les techniques de téléphone à l’oral

Objectifs

Maîtriser les compétences de la communication téléphonique
Pratiquer l’écoute active pour répondre aux besoins des interlocuteurs
Apprendre à poser des questions pertinentes et adaptées

Participants

Tous profils.

Pré-requis

Aucun

Programme

Connaître les phrases clés, le vocabulaire efficace
Identifier l’émetteur, l’objet du message, la date, l’heure, le lieu
Reproduire les sons méconnus de la langue d’origine
Comprendre l’essentiel d’un message oral
Entrer en contact, maintenir le contact, et prendre congé au téléphone
Connaître les meilleures techniques de prise en charge téléphonique
Soigner sa présentation : ton, débit, articulation, rythme, clarté…
Poser les bonnes questions pour orienter et répercuter le message.
Pratiquer l’écoute active pour mettre en confiance et reformuler
Elaboration d’un discours type

Exercices pratiques

Mises en situations d’accueil au téléphone
Entraînement : reproduire les sons méconnus de la langue d’origine
Quiz des mots et phrases à dire ou ne pas dire

Aptibox

Panorama des phrases clés, du vocabulaire efficace
Expressions et mots à utiliser et à bannir lors d’un appel téléphonique

Référence

FRA06

Participants

Individuel
Collectif

Durée

2 heures

Prix

290,00 € HT

Format

Distanciel
Présentiel

Dates

Sur mesure

Options

Aptibox
Coaching
Entrainement intensif
Suivi

Ajouter au panier

Télécharger ce programme

Réserver une séance

Financements

Nous vous aidons dans vos démarches pour financer vos formations. Retrouvez toutes les informations sur les solutions de financement.

Nos forfaits

Nous vous proposons des forfaits/packs d’achat de modules à prix dégressifs, selon la quantité demandée.

Ces modules de 2h sont valables pour nos 5000 aptitudes ( = ateliers de formation 100% sur mesure allant à l’essentiel, tous thèmes confondus, sur tous nos catalogues management, RH, communication, développement personnel, commercial…) et valables également sur toutes nos prestations (séances de coaching, bilan de compétences , feedback 360°, codéveloppement…).